Privacy Policy

QUANTICA

2.1. INTRODUCTION

2.1.1. Quantica (“ID”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal data when use Quantica services, visit our website, or interact with us as a customer, partner, or supplier.

2.1.2. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection legislation.

2.2. WHO WE ARE

2.2.1. Quantica is a connectivity and data services platform providing transport and data connectivity, data usage management, and related services for business and local authority applications.

2.2.2. Data Controller:

 Intelligent Data Collection Ltd

 Registered in England and Wales

 Registered Address:

• Unit 2, Cordwallis House

• Cordwallis Street

• Maidenhead

• Berkshire

• SL6 7BE

o Email: info@intelligent-data-collection.com

o Telephone: 0845 003 8747

2.3. PERSONAL DATA WE COLLECT

2.3.1. Website and Enquiry Data

 Name

 Organisation

 Email address

 Telephone number

 Any information provided via contact forms or email

2.3.2. Client and Account Data

 Contact names and job titles

 User account credentials

 Service configuration information

 Billing and contract information

 Support communications

2.3.3. Connectivity and Usage Data

 Device identifiers

 Network usage data

 Service performance and diagnostic data

2.3.4. Quantica does not intentionally collect the content of communications transmitted over the network

2.4. LAWFUL BASES FOR PROCESSING

2.4.1. We process personal data under one or more of the following lawful bases:

 Legitimate Interests – to operate, secure, and improve our services

 Contractual Necessity – to provide connectivity and platform services

 Legal Obligation – where we are required to comply with legal or regulatory requirements

 Consent – where explicitly obtained (i.e. marketing communications)

2.5. HOW WE USE PERSONAL DATA

2.5.1. We use personal data to:

 Provide and manage Quantica connectivity and platform services

 Monitor service performance and usage

 Manage customer accounts, billing, and contracts

 Provide customer support and technical assistance

 Maintain network security and prevent misuse

 Comply with legal and regulatory obligations

2.6. QUANTICA TRANSPORT DATA

2.6.1. Quantica provides data integration and managed connectivity services.

 Network usage data is processed for operational, security, and billing purposes

 Data is not sold or monetised for advertising

 Access to operational data is restricted to authorised personnel

 Data is processed in line with documented retention and security controls

2.6.2. Where applicable, data traffic is routed and processed in accordance with agreed data sovereignty arrangements.

2.7. DATA SHARING

2.7.1. We may share personal data with:

 Connectivity partners

 Technology and hosting providers where supporting the Quantica platform

 Payment and billing service providers

 Regulatory or law enforcement authorities where legally required

2.7.2. We do not sell personal data to third parties.

2.8. INTERNATIONAL TRANSFERS

2.8.1. Personal data is stored and processed primarily within the United Kingdom.

2.8.2. Where data is transferred outside the UK, appropriate safeguards are in place in accordance with UK GDPR requirements.

2.9. DATA SECURITY

2.9.1. Quantica implements appropriate technical organisation measures, including:

 Encrypted storage and transfers

 Access controls and role-based permissions

 Staff training on data protection responsibilities

 Network monitoring and security controls

 Incident response and breach management procedures

2.9.2. These measures align with our internal Security and Data Protection policies, in accordance with ISO 27001 and Cyber Essentials certifications.

2.10. DATA RETENTION

2.10.1. Personal data is retained only for as long as necessary to:

 Fulfil the purposes for which it was collected

 Meet contractual obligations

 Comply with legal and regulatory requirements

2.10.2. Connectivity and usage data is retained in line with operational and regulatory requirements and securely deleted or anonymised when no longer required.

2.11. YOUR RIGHTS

2.11.1. Under UK GDPR, you have the right to:

 Access your personal data

 Request rectification of inaccurate data

 Request erasure of your data (where applicable)

 Restrict or object to processing

 Data portability

 Withdraw consent (where consent is the lawful basis)

 Lodge a complaint with the Information Commissioners Office (ICO)

2.11.2. Requests can be made by contacting us using the details below.

2.12. CONTACT US

2.12.1. For privacy-related queries or to exercise your data protection rights, please contact:

 Data Protection Officer

 Intelligent Data Collection Ltd

 Email: support@quanticatechnology.com

 Telephone: 0845 003 8747

2.12.2. You have the right to complain to the Information Commissioners Office (ICO) at www.ico.org.uk.

2.13. CHANGES TO THIS POLICY

2.13.1. We may update this Privacy Policy from time to time. The latest version will always be published on our website.